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I wrote this up originally for the Arcane Palette site, but for fun I’m reposting it here, too, because I think it’s fairly useful information.  Enjoy! *   *   * We’ve all been there at some point. You’re on the phone with some bored dude behind a computer anywhere between 200 and 9,000 miles […]

class=”aligncenter” We’ve all been there at some point.  You’re on the phone with some bored dude behind a computer anywhere between 200 and 9,000 miles away who may or may not speak English like a native but whose name is invariably something as innocuous as John.  He sounds like he might know what he’s talking […]